Privacy Policy

Effective Date: 01 July 2025 Website: ReplyPilot.pk At ReplyPilot.pk, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and share your information when you use our services. By using this website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our platform. 1. Information We Collect We may collect the following types of information: a) Personal Information Name, email address, phone number Business or billing information (for vendors) WhatsApp numbers you choose to connect b) Usage Data IP address, browser type, device data Session times and login timestamps Logs of your activity on the platform c) Message Metadata Chat IDs, timestamps, delivery status No message content is stored by us. We only facilitate the flow through WhatsApp Web. d) AI Interaction Data When you use AI features, prompts and responses may be logged to improve system performance and monitor abuse. 2. How We Use Your Information We use the collected data to: Provide and improve our services Authenticate users and manage sessions Send important account updates Process payments and subscriptions Generate AI-based replies via external APIs (like OpenAI) Comply with legal obligations 3. Third-Party Integrations We use third-party services such as: WhatsApp Web for message transmission OpenAI or similar AI APIs for auto-replies Payment gateways for secure transactions These providers have their own privacy policies, and we do not control how they use your data. 4. Cookies and Tracking We may use cookies or similar technologies for: User session management Analytics (e.g., Google Analytics) Improving platform performance You can disable cookies via your browser settings, but this may affect functionality. 5. Data Security We implement reasonable security measures (SSL encryption, session validation, access controls) to protect your data. However, no method of data transmission over the internet is 100% secure. You are responsible for keeping your credentials confidential. 6. Data Retention We retain user metadata and account records for as long as necessary to: Provide services Comply with legal requirements Resolve disputes You may request data deletion by contacting us (see Section 10). 7. Children’s Privacy Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. 8. Your Data Rights Depending on your region, you may have the right to: Access the personal data we hold about you Request correction or deletion Withdraw consent to data processing Lodge a complaint with a data protection authority To exercise your rights, contact us at: privacy@replypilot.pk 9. WhatsApp Trademark Notice ReplyPilot.pk is an independent platform. WhatsApp is a trademark of Meta Platforms, Inc. This website is not affiliated with, sponsored by, or endorsed by WhatsApp or Meta. 10. Contact Us If you have any questions about this Privacy Policy or your data, please contact: 📧 privacy@replypilot.pk 📍 Lahore, Pakistan 11. Changes to This Policy We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and your continued use of the platform signifies acceptance.